9. FAQ Policy Page
Last updated: September 9, 2026
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 7 to 15 business days.
Delivery times are estimates and may vary during busy periods, customs processing or carrier delays.
Where do you ship from?
Some orders are shipped directly from our trusted international suppliers and fulfilment partners.
This may include suppliers located overseas, including China.
We use this fulfilment model to help process orders efficiently and offer a wider range of products.
Do you offer free shipping?
Yes, we offer free standard shipping across Canada.
Do you offer returns?
Yes, Chloé Quebec Boutique offers a 30 day money back guarantee.
Please contact us within 30 days of receiving your order at:
How do I start a return?
Email us at:
Please include your full name, order number, reason for return and photos if the item is damaged, defective or incorrect.
Please wait for our return instructions before sending your item back.
Who pays for return shipping?
For change of mind returns, size changes or unwanted items, the customer is responsible for return shipping costs.
If the approved return address is with our fulfilment partner in Asia, the customer is responsible for sending the return to that address.
When will I receive my refund?
Once your return has been received, inspected and approved, we will process your refund to the original payment method.
Refunds are normally processed within 7 business days after the approved return has been received.
Your bank or payment provider may need additional time before the funds appear in your account.
What if my item is damaged, defective or incorrect?
Please contact us as soon as possible at:
Include your order number, a short description of the issue and clear photos or a video showing the problem.
We will review the situation and provide you with the appropriate next steps.