Return Policy

Chloé Quebec Boutique

Order Confirmation & Agreement

By placing an order with Chloé Quebec Boutique, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund Policy.

By completing your purchase, you confirm that you:

  • Accept our return conditions and timelines
  • Agree to follow the return process described below
  • Understand that in the case of a dispute or chargeback, this policy and related order details may be used as supporting evidence

Returns

If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order, as long as the conditions below are met.

Return Conditions

To be eligible for a return:

  • Items must be unused, unworn, and not washed
  • Products must be in their original condition, including packaging
  • Items must not show signs of wear, damage, or misuse
  • Return shipping costs are the responsibility of the customer

Once your return is received, it will be inspected and processed within 7 business days. We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return

To start a return, please follow these steps:

  1. Email us at info@chloequebecboutique.com within 30 days of delivery
  2. Include the following details:
    • Order number
    • Reason for return
    • Photos of the item (required if damaged or incorrect)
    • Your full name and shipping address
  3. Wait for approval and return instructions before sending your item

Returns sent without prior authorization may not be accepted.

We recommend using a tracked shipping service and keeping your proof of shipment until the return process is complete.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 2 days of delivery at info@chloequebecboutique.com.

Include:

  • Your order number
  • A brief description of the issue
  • Clear photos or a short video showing the problem

Once verified:

  • A replacement may be offered depending on availability
  • In some cases, you may not be required to return the item

Replacement processing typically takes 7 to 14 business days.

Lost, Refused, or Undelivered Orders

If your package appears lost:

  • Contact us with your order number and tracking details
  • We will initiate an investigation with the carrier

If a package is refused, unclaimed, or returned due to incorrect address information provided at checkout, a $35 CAD feewill be deducted from your refund to cover shipping and administrative costs.

Cancellations

You may request to cancel your order before it has been shipped.

  • Once an order has been dispatched, it can no longer be canceled
  • If already in transit, you may request a return after delivery

To request a cancellation, contact us as soon as possible at:
info@chloequebecboutique.com

Return shipping costs remain the responsibility of the customer.

Payment Disputes

If you experience any issue with your order, we encourage you to contact us first so we can resolve it quickly.

In the case of a chargeback, we may provide supporting documentation to the payment provider, including:

  • Order confirmation
  • Shipping and tracking details
  • Communication records

Submitting a dispute without contacting us first may delay resolution and may impact future orders.

Important Information

  • Approved returns must be sent to our fulfillment center in Asia
  • Return shipping costs are not covered
  • We are not responsible for customs delays or clearance issues
  • Items returned in unsanitary or used condition will not be accepted
  • Returns are not free and may involve shipping or handling costs

Contact

If you have any questions about this policy, feel free to contact us:

Email: info@chloequebecboutique.com

We are here to assist you and ensure a smooth experience.