Privacy Policy

Chloé Quebec Boutique

Information on the Use of Personal Data

Thank you for visiting Chloé Quebec Boutique. We value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website.

Personal data refers to any information that can identify you as an individual, either directly or indirectly.

1. Data Controller

The entity responsible for processing personal data on this website is:

Chloé Quebec Boutique
Email: info@chloequebecboutique.com

We determine how and why your personal data is collected and used.

2. Website Security

We use secure SSL/TLS encryption to protect your data while it is transmitted through our website. You can recognize a secure connection by the “https://” in your browser and the padlock icon.

We do not use automated decision-making or profiling that significantly affects you.

3. Data Collected When You Visit Our Website

When you browse our website, certain technical information is automatically collected to ensure proper functionality and security. This includes:

  • Pages you visit
  • Date and time of your visit
  • Amount of data transferred
  • Referring website
  • Browser type and version
  • Operating system
  • IP address (anonymized where possible)

This data is used solely to maintain and improve our website performance and is not used to personally identify you.

4. Cookies

Our website uses cookies to enhance your browsing experience and enable essential features.

Cookies are small data files stored on your device. Some are temporary and deleted after your visit, while others remain stored to recognize your browser during future visits.

Cookies may collect technical information such as browser settings and approximate location. We use them to:

  • Improve website functionality
  • Save preferences such as shopping cart contents
  • Provide a smoother user experience

Where cookies process personal data, it is done either to fulfill our services or based on our legitimate interest in improving usability.

You can manage or disable cookies through your browser settings. Please note that some features of the website may not function properly if cookies are disabled.

When you first visit our website, you will be asked to consent to non-essential cookies. You may update your preferences at any time.

5. Contacting Us

If you contact us via email or a contact form, we collect the information you provide solely to respond to your request.

This processing is based on our legitimate interest in communication or, where applicable, for the purpose of fulfilling a contract.

Your information will be deleted once your inquiry has been resolved, unless legal obligations require us to retain it.

6. Customer Accounts and Orders

When you create an account or place an order, we collect the necessary personal data to process and deliver your purchase.

You may request deletion of your account at any time by contacting us. After your account is deleted or your order is completed, your data will only be retained as required by law and then securely removed.

7. Email Marketing

Newsletter Subscription

If you subscribe to our newsletter, you will receive updates, offers, and product information via email. Subscription requires your explicit consent.

We store your email address and related data to ensure proper subscription management and prevent misuse.

You can unsubscribe at any time using the link provided in our emails or by contacting us directly.

Emails to Existing Customers

If you have made a purchase, we may occasionally send you emails about similar products based on our legitimate interest in keeping you informed.

You may opt out of these communications at any time.

8. Order Processing and Payments

To complete your order, we share necessary data with shipping providers and payment services.

Payment Providers

Payments may be processed through trusted providers. Your payment details are only shared as needed to complete the transaction.

These providers handle your data according to their own privacy policies.

9. Review Requests

After a purchase, we may contact you once to ask for feedback or a review. You can decline or unsubscribe from such requests at any time.

10. Social Media Features

Our website may include social media buttons such as Instagram or Facebook. These are implemented in a way that protects your privacy.

A connection to the respective platform is only established when you actively click on the button.

11. Advertising and Analytics

We may use tools such as analytics or advertising platforms to understand website performance and improve our marketing.

These tools may collect anonymized data, such as user behavior or website interactions. Where required, this is done based on your consent.

You can control tracking through your browser settings or opt-out options provided by these services.

12. Remarketing

We may use remarketing technologies to show you relevant advertisements based on your interaction with our website.

This typically involves the use of cookies, which you can manage or disable at any time.

13. Your Rights

You have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion
  • Restrict processing
  • Object to data use
  • Receive your data in a portable format
  • Withdraw consent at any time

You also have the right to file a complaint with a data protection authority if you believe your data is not handled correctly.

14. Data Retentio

We retain personal data only for as long as necessary to fulfill contractual obligations or comply with legal requirements.

Once this period has passed, your data is securely deleted.

15. Contact

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

Email: info@chloequebecboutique.com